ECG App disappeared from Sense

[Sydnew]

My icon for ECG is missing after firmware update. Please help

Moderator Edit: Clarified subject and updated label

[BfitShan]

Hello, I thought my ECG was missing too but I found it when I scrolled right to left all the way to the end and there it was. Not sure why they moved it. Hopefully that is where yours is too. 

[Sydnew]

Hi, unfortunately it's not there. I'm in UK and using a Sense

[LizzyFitbit]

Hi @Sydnew. Welcome to the Community. @BfitShan Thanks for stopping by to help our member.

@Sydnew Thanks for bringing this to our attention. United Kingdom is an approved location and this app shouldn't have disappeared from your Sense. To work on this matter, may I know the model of your phone? Is the ECG app still available in the App Gallery on the Fitbit app?

In the meantime, please give a try to the following steps:

1. Force stop the Fitbit app and reboot your phone.
2. Open the Fitbit app, tap your profile picture > Sense > Apps.
3. Look for ECG and make sure the permissions are turned on. If there is a pending update, please install it.
4. Tap Today at the bottom of the Fitbit app and pull down on the screen to force a manual sync.
5. Wait a few minutes and then check if this app appears on your Sense.

[Sydnew]

That worked. Thank you for help !!!

[LizzyFitbit]

It's nice to see you again, @Sydnew.

You're welcome, thanks to you for keeping me posted. I'm glad the steps worked for you and I hope you can keep enjoying the experience with your Sense. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can share your story, meet more people and find great tips to crush your fitness goals.

Have a good one!

[SweetAndSassy]

These steps did not work for me.

Something else that also seems related: I am also unable to select a clock face and have it stay selected. About a dozen times today, I have selected SpO2 Waveform and had it show up on the Fitbit only to disappear within five minutes and revert to the default clock face. Each time this happens, the ECG app also disappears. 

[SweetAndSassy]

Ugh. It just did it again. Seriously thinking about returning this. It does not appear to be even remotely reliable. 

[sirodar]

Hi There. I am having exactly the same problem. After getting my clock face and ECG app back, it resets after 10 minutes to the factory clock and the ECG app disappears. I too have tried everything suggested by fitbit and nothing works.

[SweetAndSassy]

Does this mean that it also won't be recording the O2/sat at night, since we can't have that clock face selected while we sleep?

[LizzyFitbit]

Hi there, @sirodar. Welcome to the Community, @SweetAndSassy.

Thanks for your efforts while working on this matter, as well as sharing more details about this situation. I understand how you're feeling about not getting the ECG to work correctly on your Sense. Because the possible troubleshooting has been exhausted, please get in touch with our Support team so they can investigate what may be occurring and provide you with further assistance. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.

In regards to your Sense clock face reverting to a non-SpO2 clock faces, let me share this is an issue our team is aware of and they're working to get it resolved soon. I'd recommend checking this thread so you can receive more updates about this situation.

See you around.