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ECG App no longer works on Sense

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‎07-20-2021 20:08 - last edited on ‎07-23-2021 09:48 by Fitbit Moderator

‎07-20-2021 20:08 - last edited on ‎07-23-2021 09:48 by Fitbit Moderator

Decided to use the ECG function for the first time in a while. Surprise! (not) It no longer functions properly. It prompts me to open the app on my phone which does nothing. This watch had been reinstalled, factory reset, and every other fix. Is it too much to ask that the watch functions all work at the same time? If it's not one glitch, it's another.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-23-2021 10:00

‎07-23-2021 10:00

Hi @SunsetRunner. Welcome to the Community Forums.

 

I'm sorry the ECG app isn't working correctly and appreciate the troubleshooting steps tried prior to posting. Just to confirm, were you able to complete the Heart Rhythm Assessment before? Did you have the Fitbit app open and the Bluetooth enabled before taking a reading? Also, what is the model of your phone?

 

In the meantime, I'd recommend trying the following steps:

  1. Remove your Sense from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your Sense to refresh its performance.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Wear your Sense a finger’s width above your wrist bone.
  6. Sit down and try taking an ECG reading on your watch.

 

Hope this helps.

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‎07-23-2021 15:19

‎07-23-2021 15:19

While I appreciate the reply, it's just the same old ish, different day. The ECG function had been working then it stopped. Functions continue to randomly malfunction and then start working again. Fitbit needs own the fact that the Sense is a glitchy, unreliable product.

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‎07-25-2021 16:29

In response to SunsetRunner

‎07-25-2021 16:29

@SunsetRunner It's good to see you around the Community Forums.

 

Thanks for the details provided. This isn't the experience that we want you to have with your Sense and I'm sorry for this inconvenience. Our team strives to improve our products and services based on the feedback we received from our members to make sure we're delivering what our users need. Please know your comments won't go unnoticed and if you keep having issues with the ECG app or any other feature, let me recommend getting in touch with our Support team so they can provide you with further assistance. Click here to get connected with them via chat or phone.

 

See you around.

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