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ECG not working

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‎02-10-2021 05:40

‎02-10-2021 05:40

Can anyone help me get the ecg monitor to actually take a reading? When i open the app on the watch it just tells me to go to the app on phone and open discover tab to find results....but it won't let me take a reading?! I've checked that tab and there it just says there's no results to view as no reading! Confused!

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4 REPLIES 4

‎02-10-2021 06:31

‎02-10-2021 06:31

Hi, @Baxterv welcome to the community, may I draw your attention to What is the Fitbit ECG app?  which provides clear detailed instructions on accessing the ECG function. You do not mention which country you are in, sadly some have yet to approve its use. There is a list of countries that do approve the ECG at the bottom of this page.

Let me know how you get on.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎02-12-2021 09:16

‎02-12-2021 09:16

Hi. I had the same problem. Please check below for the solution. Hope it works for you as well.

https://community.fitbit.com/t5/Sense/ECG-app-is-not-working/m-p/4716426/highlight/true#M15665

 

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‎03-29-2021 04:17

‎03-29-2021 04:17

Did you get your ECG to work? I'm having the same problem.  Thank you Shannon 

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‎03-29-2021 04:20

In response to Gr4ndp4

‎03-29-2021 04:20

I live in the US and my ECG was working but it hasn't worked in a few weeks now.  Tells me to open fitbit app and go to the discover tab. And then I just see my past results.  I can't take a ECG reading. Can you please help?

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