help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Email from fitbit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-25-2020 11:11

‎12-25-2020 11:11

I just received an email in regard to my new sense fitbit: 

This is Fitbit Customer Support. My name is Luisa, thanks for your purchase of Fitbit Sense.

We identified a hardware issue with your device that could affect its ability to work properly. Please return the device to us. We’ll provide you with a prepaid return label.

 

Seriously? 

Best Answer
0 Votes
4 REPLIES 4

‎12-25-2020 12:38

‎12-25-2020 12:38

Is that a question, or a complaint?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎12-25-2020 17:25

In response to JohnnyRow

‎12-25-2020 17:25

Legit email? 

Best Answer
0 Votes

‎12-25-2020 18:41

In response to lablover55

‎12-25-2020 18:41

Yes.  See https://community.fitbit.com/t5/Sense/Is-this-Fitbit-email-about-the-Sense-real/m-p/4600114/highligh...

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎12-26-2020 04:30

In response to JohnnyRow

‎12-26-2020 04:30

I am not going to worry about the email if it is only about the ekg issue (according to the verge article).

Best Answer
0 Votes