Exercise app not working on Sense

[niall1986]

Exercise Mode not working on Fitbit Sense

When i enter it, it jumps straight back out again!

if i restart it tends to work fine, really frustrating....

Moderator Edit: Clarified subject

[niall1986]

Any ideas?

[LizzyFitbit]

Hi @niall1986. It's good to see you around.

I understand how frustrating this can be and thanks for taking the time to troubleshooting your Sense. Just to confirm, were you doing a specific activity when the Exercise app crashed such as checking the Fitbit app? Do you recall since when this started to happen?

Even though you've tried restarting your watch, please give a try to the following steps:

1. Forget your Sense from the Bluetooth settings.
2. Check if the Fitbit app is updated.
3. Force stop the Fitbit app.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap Replace Device and follow the on-screen instructions.
6. Open the Exercise app to track your activities and monitor its behavior.

Hope this helps.

[niall1986]

thanks i will try all of that , 🙂

[LizzyFitbit]

@niall1986 I hope you're doing well.

You're welcome, thanks to you for taking the time to review my post. Please give a try to the steps suggested above as soon as you can and monitor its behavior. If by any chance the issue persists, reply back with the details requested above as they'll help me to investigate on my end and continue helping you.

See you around.

[niall1986]

Hi,

tried all that and it hasnt worked. the exercise mode only works occasionally.. most times it pops straight back out, when i restart it it works but i have to do that every time

[LizzyFitbit]

Hi there, @niall1986.

Thanks for your efforts while trying the suggestions from my post. I'm sorry you're going through this experience with your Sense. Because your the Exercise app keeps crashing by itself, I'd recommend getting in touch with our Support team so they can investigate your watch's behavior and evaluate your options to bring you back on track. Please click here to get connected with them via chat or phone, and make sure to let them know what steps you've tried so far.

Have a good day.

[trips_31]

Hi,

Even I am facing this issue. Exercise app in my Fitbit sense is not openning and if i click on it then it comes to main screen again. Restart didn't fixed the issue and currently from past few days it's not even openning ... Can it be fixed please ? Is Android based watch is a mistake even if its such a expensive one !!

[eezeepee]

@trips_31 Contact customer support or try a factory reset.

FYI: it's not an Android-based watch. It doesn't run Wear OS. It's Fitbit's OS.

[LizzyFitbit]

Hi there, @trips_31. @eezeepee Thanks for stopping by to help our member.

@trips_31 Thanks for taking the time to troubleshoot your Sense prior to posting. This isn't the behavior that we expect from this watch, and I'm sorry you're having this experience. Because the restart didn't help, I'd also recommend contacting our Support team so they can see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

About your other question, as @eezeepee mentioned, all our Fitbit Smartwatches including the Sense run Fitbit OS technology. You can find more details about it here.

Have a good one!

[ruadhan90]

Having the same issue also. none of the troubleshooting steps have solved it. 

[LizzyFitbit]

Welcome to the Community Forums, @ruadhan90.

Thanks for taking the time to troubleshoot your Sense prior to posting, I'm sorry for this inconvenience. I went ahead to check your details and I noticed you already have a case created with our Support team. They have specialized tools that will allow them to evaluate your options, so please keep an open communication with them.

[TGR74]

Same with mine now. Add that to gps dropping out and the heart rate being wildly incorrect. They know the product is a mess. Given its many failures from the start I have zero faith in the sleep and other metrics being correct. They should have bought back all these junk watches to protect the brand long ago.

[gr8fulk8t]

Does not work. Tried it! 

[amheyman]

I've been having this problem for several weeks now. My Sense records the steps as usual. It acts like its recording my actvity (in my case a walk). I START and END the activity as usual but the walk never shows up on the app...just the steps. During the walk I get the same "GPS" will try to reconnect" in the same places I always have (there is a dead spot in my walking park). That was never a problem before.

I've done all the steps suggested here including removing and re-pairing the device several times. Doesn't solve the problem. Very frustrating, especially considering how expensive these devices are. Its as if when the Sense 2 (which is getting bad reviews)  came out, the Original Sense lost support. 

[Rae0710]

I am having the same issue

[LisaPgh]

I am now experiencing the same issue.  Exercise app won't start.  I contacted support and they had me restart my Sense, which I had already done.  They then said that there was nothing more they could do and transferred my case to the warranty department.  My Sense is 13 months old, so it's no longer under warranty!  They offered a 35% discount on a new Fitbit.  I don't think I want to spend the money on another Fitbit that will stop working when it's just over 1year old.  I'm very frustrated!

[Jen4321]

Mine is the same! I only wanted it for the exercise tracker and it doesn't work 😕

[Orpiper]

Found solution here: https://community.fitbit.com/t5/Sense/Exercise-app-does-not-open-on-Sense/m-p/5300601.  Involves doing a factory reset on your watch.  I had the same problem and it worked for me.

[LisaPgh]

Doing a factory reset did resolve the problem.  I wish the initial support person had asked me to do that.