help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Exercise icon not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2023 03:18

‎08-14-2023 03:18

Hi all, I Went for my daily run earlier but the exercise logo button won't work. When pressed it just comes up with exercise & then goes back to the home screen. I have tried this many times & even reset the Sense twice with the Fitbit logo. However I still cannot select any exercises so I can't track my runs. Any ideas as this is the first time this has happened? Thanks

Best Answer
7 REPLIES 7

‎08-14-2023 05:35

‎08-14-2023 05:35

I also noticed that the settings button doesn't work either. Strange!

Best Answer

‎08-14-2023 06:51

‎08-14-2023 06:51

Same happened to me. Still waiting for response from Support Team.

Best Answer

‎08-15-2023 02:06

In response to X.G.

‎08-15-2023 02:06

I realised that the security pin isn't asked for when I take my watch off to charge it now either. I can access different screens too without my pin. However it does ask for it to access my wallet for my MasterCard. This is all happening since Friday. 

Best Answer

‎08-15-2023 04:13

In response to Brimson

‎08-15-2023 04:13

Hi all. Just been through tech support and they tried a manual reset which didn't work & put a new clock face on. After this the button didn't seem to do much. They then informed me they would contact me about the warranty as they think it's faulty. If there is a charge I will bin it and return to my Seiko dive watch & just use my Samsung app on my phone for my run's. Not good for a premium fitness watch!

Best Answer

‎08-15-2023 06:55

In response to Brimson

‎08-15-2023 06:55

Thank you for the update Brimson. Their response makes me think that if your watch is "faulty" as they say, then all of ours are??? I'm also considering replacing mine with a different brand. 

Best Answer

‎08-15-2023 10:38

In response to X.G.

‎08-15-2023 10:38

I've just received an email from Fitbit and after 16 months I could get 50% off another model or a complimentary replacement of the Sense. I've opted for the same model. I think that's very fair. The order is now in progress. Thank you Fitbit! 

Best Answer

‎08-18-2023 06:52

In response to Brimson

‎08-18-2023 06:52

Hi all, I just received a replacement Sense today. All up and running again. Thanks!

Best Answer