I purchased my Sense not even 2 weeks ago from Fitbit directly with warranty and tried customer support but they were not helpful. Within 24 hours of receiving my Sense it stopped responding. I made sure it was charged; we (support and me) tried forced shutdown and restart and I only get a black screen or FB logo. They asked me to make a video and send it in to be reviewed and they said they would need to determine if it was really a problem. Uh, can't get it to work and not 24 hours old how is this not a problem. Needless to say, they told me they may not deem it under warranty. I sent in the video per instructions ( which were only of what not to do). I received an email a week later saying video not allowed, resubmit. Did another video and have not heard back. I managed to finally reset the watch to factory settings and it works better than it did, but I still get the black screen or logo many times making it unresponsive. Also, the battery runs out in nearly 24 hours. I don't use AOD, no extra apps other than what it came with; notifications are off; and it's kept on dim. Any help would be appreciated as it appears I will not get any from Fitbit Support.
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