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Faulty fitbit(Sense)and Customer service experience

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‎11-15-2023 23:10

‎11-15-2023 23:10

I bought 2 of Fitbit Sense in Singapore and sent to Korea for my parents in 2022
one of sense was totally not respond after 2months and they said that they are going to send email to my father to replace to new one.
they sent email that created the label (it was Nov 2022) and they said my replacement is almost set in Mar 2023

but still no response at all. i was waited about more than a year. i don't know what's going on..

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‎11-16-2023 03:06

‎11-16-2023 03:06

Welcome back to the Fitbit community, @Rhee!

Sad to hear about your initial experiences with Fitbit support.
To check what did go wrong, I'd suggest to contact them again:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎11-16-2023 12:27

‎11-16-2023 12:27

I bought it in June after it was advertised as waterproof. I step into my pool and in 30s it dies and won't turn on. after talking to support it restarted. about 2 months later it just completely dies. no water, no damage, nothing. and now neither Fitbit nor the place I bought it from will refund it. Fitbit is a scam.

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