I’m on my THIRD replacement device since purchasing in September of 2020 and waiting a month to receive it. I just received the third replacement after an entire month without a tracker. So that’s the June-July. In May 2021, I went 2-3 weeks using a with a partially functional device. In December 2020 a month of the same, partially functional. Each time, it’s been a battle with customer support. They have been reluctant to replace faulty devices. Putting me off with “reset and monitor it” and whatnot. I have been a Fitbit customer since 2016!!! This is the worst service I have ever received for any product in my life. Especially one that’s so expensive. I would like my money for this ridiculous device and my Fitbit premium subscription. I have been saying that since May. I keep being given the return policy line, which would be reasonable if I had not already been through so much. This thing has cost me too much money and too much of my time.
Moderator Edit: Clarified subject
