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Feedback about Sense orders

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‎11-23-2020 15:09 - last edited on ‎11-23-2020 16:07 by Fitbit Moderator

‎11-23-2020 15:09 - last edited on ‎11-23-2020 16:07 by Fitbit Moderator

Has anybody else had issues getting a response from fitbit relating to whereabouts of orders? Taken my £49.95 for a second strap but fails to respond to email, tweets and online chat. Told it would be escalated by Darren and still waiting. Not happy at all with customer service. How long can companies blame everything on Covid19??

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-23-2020 15:33

‎11-23-2020 15:33

Hi @MrIanH73  just know that each email puts you at the bottom of the queue as they think it's a new issue. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎11-23-2020 16:19

In response to Odyssey13

‎11-23-2020 16:19

Hi @MrIanH73. Welcome to the Community Forums. @Odyssey13, thanks for stopping by and sharing your insights.

 

@MrIanH73, thanks for sharing that you've ordered a Sense wristband and for trying to contact our Support team. I'm sorry that your order hasn't arrived yet and for the experience that you've had with this process. Our team constantly works to improve our services and members experience based on the feedback shared in the forums, be sure that your comments won't be taken for granted and will help us to prevent this from happening in the future. In regards to your order, I've contacted our Support team and I was told that your case is being reviewed by a specialized team. Please keep an eye on your email inbox, you'll get some information about your case.

 

I'll be around if you have another question.

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