Feedback about Sense warranty

[FitbitUser1219]

Fitbit introduced a software bug that causes my sense to continuously reboot. I worked with support, who after exhausting my options, eventually sent my ticket to warranty. Warranty replied that I am 59 days past my warranty window, so they offered me a 35% discount if I buy something in the next 30 days. Everything in the store is on sale right now so I'm literally only saving $5 compared to anyone else. 

I called customer service to dispute my warranty. The person I talked to literally put me on hold to watch a movie for a few minutes. I could hear the dialogue and gunshots in the background because he forgot to pause it when he returned. The best he could offer was that if I was 45 days past, he could have made an exception for me. What really is different about 2 more weeks? Especially when the company broke my watch? 

I'm hoping you can make this right.

Moderator Edit: Clarified subject

[Odyssey13]

Hi @FitbitUser1219  these are the community forums where we're members who use the devices. Your only option is customer support, which you won't reach here. As for the warranty information, in case you didn't see it - click to read. There are times throughout the year when the devices are on sale, which would mean a discount wouldn't have a lower price. When they aren't on sale, the discount is good.