help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FitBit Sense Won't turn on after swimming

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2023 07:44

‎04-24-2023 07:44

I have a FitBit Sense (Firmware 44.128.6.17) that I've used for over a year now (since Jan 2022) and have used it in water many times.  This weekend I was swimming in a pool and the fitbit buzzed and the logo popped up on the screen and then went blank.  Since then no matter what I do I can't get it to turn on.  It was not battery dead at the time, probably had about 80% left.  I've had it connected to the charger for 12 hours now and still cant turn it on.  Please help.

Best Answer
0 Votes
1 REPLY 1

‎04-24-2023 14:18

‎04-24-2023 14:18

Hi @Syzygus11  - the seals eventually fail and water can get in and cause such behaviour.

 

If it gets hot while charging stop immediately.

Author | ch, passion for improvement.

Best Answer
0 Votes