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‎12-30-2023 15:56 - last edited on ‎12-31-2023 04:37 by Fitbit Moderator

‎12-30-2023 15:56 - last edited on ‎12-31-2023 04:37 by Fitbit Moderator

I can't set my weather or anything. When I go to hit the settings button it leads me to nothing but a blank screen. How do I fix this?!?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-30-2023 16:12

‎12-30-2023 16:12

You don't fix it.  It's a Fitbit bug affecting Settings many places getting blank screens.  All you can do is wait, or maybe complain enough to get them to make this a higher priority fix.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎12-31-2023 05:04

In response to JohnnyRow

‎12-31-2023 05:04

Hi there, @Jdm3. Welcome to the Fitbit Community Forums.  I'm to hear that this is happening to you.

May I know if you're an Android user? If so, please note that as @JohnnyRow has mentioned, we've been this inconveniences affecting only Android users but it has already been escalated to our team so they can identify a resolution as soon as possible. If this is your case, I'd encourage you to subscribe to this thread in order to receive further updates.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎12-31-2023 07:56

In response to MarreFitbit

‎12-31-2023 07:56

I have an iPhone and am experiencing the same issues as jdm3. The problem is not specific to Android phones. My phone has been inoperable 3 days now.  Yesterday I  called customer service and didn’t receive any resolution. My call was disconnected after about 30 minutes with no call back received after continuously being placed on hold. 

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