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Fitbit App keeps logging out

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‎09-07-2022 09:58

‎09-07-2022 09:58

My Fitbit app & account keeps logging me out. I unable to log back in... 

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3 REPLIES 3

‎09-08-2022 00:35

‎09-08-2022 00:35

Try logging out or stay logged out and go to your phone settings, search an option that says "Apps", tap on it, search the Fitbit app, tap on it, and tap on "Clear data". Once you've done that, reboot your device and try to log back in.

 

 

Regards,

Will

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‎09-08-2022 05:31

‎09-08-2022 05:31

Hi, @snarkykat1970, welcome to the community, this could be due to any number of things. Are you using multiple google accounts on your phone? Are you using the "Log out" button in settings? Are you using 2-factor authentication with limited time? In the app settings (Phone setting>apps>Fitbit) do you have the "pause activity if unused" slider in the on position?

I suggest you try Clearing the cache & storage, uninstalling the app, reinstalling and logging back into your account.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎09-08-2022 22:11

In response to Gr4ndp4

‎09-08-2022 22:11

A workaround that may prevent you from being logged out going forward, is to leave the browser window containing your fitbit.com open as long as you continue wanting to stay logged in. This will allow your session to regularly refresh so that you aren't logged out.

 

Hope this helps

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