Fitbit App very slow after April 2024 update

[vanman04a69]

My app updated and is now very unresponsive, to the point it is useless.

why do you update to utter crap.

I click back and then after about 30secs it goes back, if you exercise and then want to see how you did, it is sooo sloooow to respond that it actually freezes, who has the patience to wait 83 secs for something to respond , that’s if it does respond at all.

[Branhama]

Same here! Mine keeps freezing. I’ve turned it off and back on today multiple times with no luck of fixing it. Not sure what to do, so searching the forum for solutions.

[Buadhaigh]

I didn’t think these “updates” could get any worse. I was wrong. 

[Mkristine]

Maybe an update is my problem too! A couple of weeks ago the screen is just black. Everything seems to work, but the screen. When I push the button I see a hint of the screen in a blink before it's black. From what I can see in that less than a millimillisecond, it looks like the screen ("under" the black") is stuck on "exercise". But I can't see it, but it looks like the red color. How can I get the screen on, it just shuts down. I don't know if it's frozen on exercise either, but I only see a hint of the exercise screen. I've tried to drain out the battery and fully charge it too, several times. I'm so scared it's broken, and I even see it works.. 🙄 REALLY annoying! 

[vanman04a69]

@Mkristine  ,

Maybe your watch needs resetting rather than draining the battery 😉

[Mkristine]

What? It's not draining the battery? The screen is black.

Edit - because I said I drained the battery and then charging it? It was to turn the watch off, that's my only way to turn it off when I can't see the screen. 

[Mkristine]

Plus I can't reset it by holding the button in til the logo shows, when the logo won't show on a black screen.