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Fitbit Sense Breaking Wrist Band

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‎03-27-2024 22:34

‎03-27-2024 22:34

Hello all, I have a Fitbit sense and have gone through multiple silicon bands because they keep falling out of the side. It keeps breaking on one side after a few months of use and slipping out. There is no obvious sign of anything wrong other than it won't stay in. Did this happen to anyone or does anyone know what causes this?

10.0.0.0.1 192.168.1.254
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‎03-28-2024 04:04

‎03-28-2024 04:04

Welcome to the Fitbit community, @classintr!

Sad to hear that you're having issues with your Fitbit Sense bands. As this shouldn't happen as long as you're using genuine Fitbit straps for your device, I'd suggest to contact the support team to avoid eventually losing your device:

Fitbit Support Contact 

I've moved your post to the corresponding forum to keep things organized.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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