Fitbit Sense Face Dropped Off

[popularsdomainx]

Fitbit Sense face dropped off from the body of the watch suddenly. No warnings. The watch is working though. Any one had this problem?

[Gr4ndp4]

Hi, @popularsdomainx, welcome to the community, you should contact "Customer Support" here, I recommend you use the chat facility or phone for a prompt response.

Cheers

[popularsdomainx]

I did contact the Customer Support folks and they are claiming the product is past the 1 year warranty. All I see is a deliberate intent to avoid a replacement or fix for a problem that has been widely documented online concerning the Fitbit Sense...I am almost certain I will stop wearing a Fitbit after this experience. This is coming from someone who even volunteered for the survey projects in the past. What a sham.

[bennybjazz]

My husband had the same issue with the face popping off.  In his case it was in the warranty period, they sent him a replacement.  It happened again.  Then on the second replacement, the exact same issue happened again.  I assumed it was the heat or humidity from the kitchen softening the glue, until my Sense did the exact same thing, and I work at a computer in my home office.  I bought mine on release day Sept 25th 2020, so it lasted a bit longer, but same results.  Can it be super-glued back in?  My husband gave up on Fitbit and moved to a competitor.  I'm going to try to glue mine 1st before being done with this company for good.

[popularsdomainx]

Thanks so much for the heads up. I think I will have no choice but to move on to a competitor since they are claiming I am out of warranty protection. I will look at the 'glue' angle but I am certainly moving on. To think I can't even get sleep analysis for free is enough basis to exit anyway.