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Fitbit Sense GPS Issues - GPS Connecting & Inaccurate Map as well Distance

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‎06-16-2021 19:56

‎06-16-2021 19:56

Hi Community Moderator & Members,

Appreciate help.

I am using Sense for last 6 months and had issues with my Battery which was replaced 3 days back.

I am currently using Replacement unit (Singapore & Version 44.128.4.17) with connecting to my Android Samsung S20 phone.

 

My issues as below

1) Even in Open clear area, Fitbit showing "GPS Connecting" for more than 5 minutes, however compared with my other Smart watches (Samsung Galaxy Watch 3), Its connected in a minute.

2) After my Walk, GPS Map shows not a Complete Route I have passed by and also shows Inaccurate Distance on the Map

 

I have contact Support and they asked me to perform Factory reset as well to ensure I have over 80% Battery, I have done all but same issue remains.

 

Appreciate any help greatly as I have the issue even with my Replacement Fitbit sense. Thanks Jega

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