help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense Notifications stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2021 17:10 - last edited on ‎04-24-2021 06:38 by Fitbit Moderator

‎04-23-2021 17:10 - last edited on ‎04-24-2021 06:38 by Fitbit Moderator

Hello!  When I just got my sense I would receive texts and call notifications but after a month I have not.  All areas are turned on so am at a loss. Thank you!

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎04-23-2021 17:21

‎04-23-2021 17:21

Hi @SunsetRunner,

 

Have you cleared the cache on the Fitbit app?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎04-23-2021 18:26

In response to DramaQueenDiva

‎04-23-2021 18:26

Ummmmmmm what?!? 

Best Answer
0 Votes

‎04-23-2021 18:55

In response to SunsetRunner

‎04-23-2021 18:55

I have the same problem on my Sense that is around 8 months old.  I used to be able to communicate with support by email and now that personal support is ceased.  I can not understand the response and need set by set instructions.

Best Answer
0 Votes

‎04-24-2021 06:43

In response to marghw

‎04-24-2021 06:43

Hello @SunsetRunner @marghw. Welcome to the community forums! @DramaQueenDiva Thanks for your input and I'm glad to see you around! 

 

@SunsetRunner @marghw If you haven't done so, I recommend following the troubleshooting steps suggested in this help article: 

How do I get notifications from my phone on my Fitbit device?

 

I also recommend keeping the Fitbit App for your mobile devices up to date. For details, check: How do I use the Fitbit app?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
Best Answer
0 Votes