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Fitbit Sense Notifications stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-23-2021 17:10 - last edited on ‎04-24-2021 06:38 by Fitbit Moderator

‎04-23-2021 17:10 - last edited on ‎04-24-2021 06:38 by Fitbit Moderator

Hello!  When I just got my sense I would receive texts and call notifications but after a month I have not.  All areas are turned on so am at a loss. Thank you!

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎04-23-2021 17:21

‎04-23-2021 17:21

Hi @SunsetRunner,

 

Have you cleared the cache on the Fitbit app?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎04-23-2021 18:26

In response to DramaQueenDiva

‎04-23-2021 18:26

Ummmmmmm what?!? 

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‎04-23-2021 18:55

In response to SunsetRunner

‎04-23-2021 18:55

I have the same problem on my Sense that is around 8 months old.  I used to be able to communicate with support by email and now that personal support is ceased.  I can not understand the response and need set by set instructions.

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‎04-24-2021 06:43

In response to marghw

‎04-24-2021 06:43

Hello @SunsetRunner @marghw. Welcome to the community forums! @DramaQueenDiva Thanks for your input and I'm glad to see you around! 

 

@SunsetRunner @marghw If you haven't done so, I recommend following the troubleshooting steps suggested in this help article: 

How do I get notifications from my phone on my Fitbit device?

 

I also recommend keeping the Fitbit App for your mobile devices up to date. For details, check: How do I use the Fitbit app?

 

Hope this helps. 

Wilson M. | Community Moderator, Fitbit.
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