Fitbit Sense appears to have died

[Loboz1199]

It appears that my fitbit sense has died.  The battery was low so I connected to charge and the screen stayed blank.  I let it charge for 1 hr and attempted to restart the sense and there was no response.  I have connected it to my computer and the issue remains.  Do you have any advice or has the device failed.

[eezeepee]

Sounds more like the infamous charging connection issue. Try cleaning the contact points on the watch and the prongs on the charger. I use an alcohol wipe. Also, try a different charging block. Sometimes a simple taking it off then putting it back on works for me when it's not charging or charging very slow.

[Loboz1199]

Thanks, I had done those suggestions prior to the post and should have stated that.  I must admit that the charging cable/charging system is a poor system design.  I had 22% on my sense and it was to be working prior to connecting.

[MOLSPOPS]

I have tried all this and bought new charger still nothing

[eezeepee]

@MOLSPOPS Welcome to the Fitibit community.

@Loboz1199 Both of you guys should see if this might help

https://community.fitbit.com/t5/Sense/How-to-check-charge-cable-Sense-Versa-3-won-t-charge-won-t-sta...