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Fitbit Sense battery draining

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‎01-17-2022 06:15 - last edited on ‎01-18-2022 11:19 by Fitbit Moderator

‎01-17-2022 06:15 - last edited on ‎01-18-2022 11:19 by Fitbit Moderator

My sense is draining so quickly compared to when I first bought it. I'm using a Samsung s21. No GPS or other apps/settings that would cause it to drain quickly are being used. 

It's also not charging well and the connection between the charger and sense is being persinkety.

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎01-18-2022 11:30

‎01-18-2022 11:30

Hi @SunsetRunner. Welcome to the Community Forums.

 

Thanks for bringing this to our attention, and for trying some of our help tips to improve the battery life. I'm sorry you're having this experience and because you mentioned the battery isn't charging correctly, I'd recommend trying the steps described in this help article. If by any chance the issue persists, my best advice is to get in touch with our Support team so they can see what can be done to bring you back on track. You can click here to get connected with them via chat or phone.

 

See you around.

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