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Sense won't get past logo screen

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‎01-17-2022 06:31

‎01-17-2022 06:31

My fitbit Sense is 18 months old.  I haven't had too many problems with it until last week.  It simply won't get past the logo screen.  I have tried many different types of resets, hard/soft, etc... drained the battery, etc.... still won't get past the logo screen.  Any suggestions?

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2 REPLIES 2

‎01-18-2022 09:57

‎01-18-2022 09:57

I was on with Customer support R Milo or some name similar to that for exactly the same thing and its been 50 minutes waiting and i see no reply or resolution unless they tried something that even locked the chat🤷🏻‍:female_sign:

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0 Votes

‎01-18-2022 11:28

In response to Shrmn

‎01-18-2022 11:28

I returned the watch for replacement.
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