Fitbit Sense button doesn't work

[p_c_r]

Hi!

I just received the new Fitbit Sense but I can't make the "Home" button work (so, recognize my thumb). Any idea why this can be?

Moderator Edit: Clarified subject

[p_c_r · Accepted solution]

Solved: you still have to press it (sorry, but I thought it was sensor and I did not press). Loving it so far!

[LizzyFitbit]

Hi @p_c_r. Welcome on board.

It's great that you got the Fitbit Sense and thanks for confirming that the button worked after pressing on it. I'm sure many users will find your post very helpful! If you want to know more about the incredible features included in this watch, see the Fitbit Sense User Manual.

I'll be around if you need anything else! 😊

[Christie_mb]

Oh man. I was getting so frustrated. I thought it was a sensor too!!! I want pressing and it seemed my thumb made it work more than finger (because with thumb I was applying a bit of pressure!). This really helped!

[LizzyFitbit]

Hi @Christie_mb, it's great to see you around the Community Forums!

I'm glad the suggestions shared in this thread helped you to get your Sense working and I hope you enjoy the experience with your watch. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

Have a wonderful day. 😊