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Fitbit Sense clock lags by a few minutes until I manually sync

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‎10-08-2020 10:18

‎10-08-2020 10:18

Every morning my Fitbit Sense lags the true time by 2-5 minutes. Once I open the app and manually sync, the time displayed is then corrected. How to I prevent this from happening?

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2 REPLIES 2

‎10-12-2020 10:17

‎10-12-2020 10:17

@treyfranciscoh a few questions. Is it a Fitbit original clockface i.e. made by Fitbit or 3rd party? Do you have any issues syncing automatically? Fitbit needs regular sync to keep the correct time. It looks like your devices is not syncing regularly. What's your phone model and OS? if you're Android, make sure Fitbit app is not being optimized in battery settings of Android. Ie. the process can run in the background. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎11-01-2020 19:04

‎11-01-2020 19:04

My Sense is experiencing the same issue.

 

https://community.fitbit.com/t5/Sense/Clock-is-constantly-a-few-minutes-behind/m-p/4560587#M5949

 

I talked to Fitbit support, they asked me to do a few things (restart the device, set it up again, etc.) but nothing helped. I wonder if it's an issue with all Sense watches or just a defect affecting a couple of units.

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