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Fitbit Sense does not charge

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‎03-23-2022 06:13

‎03-23-2022 06:13

The other night while charging I had the Sense on the charger.  If the morning it was not charged.  I looked at the charger closely and noticed a little tiny pin was stuck to it where the Sense would sit to charge.  Now nothing works.  Is it the Sense, the charger, etc.  Any ideas?

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2 REPLIES 2

‎03-23-2022 06:28

‎03-23-2022 06:28

Hi @cb1960  try phone or chat to get support https://myhelp.fitbit.com/s/support?language=en_US

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎03-23-2022 06:40

‎03-23-2022 06:40

@cb1960

 

 PXL_20220323_133805116.jpg

This is how the charger pins are supposed to look. If any of them are missing, stuck in, or in anyway doesn't look like this, you should contact customer support.

 

If they look fine have you wiped the charger pins? Those are known to have a poor connection. Clean wipe with an alcohol pad or a "dirty" wipe with saliva on a finger gets the connection going for me.

20220313_192306-COLLAGE.jpg

I have a USB meter to see the charge numbers on my devices. The top pic is a poor connection with only 0.075A and 0.378W. The bottom pic I did a quick wipe and connected it again (you can tell by the only 30 seconds difference) and the improvements were immediate with 0.232A and 1.172W. At that rate, it's fast charging and I can get about 2.2% battery per minute.

,

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