help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense has scratches on the screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-10-2021 10:08 - last edited on ‎02-11-2021 05:21 by Fitbit Moderator

‎02-10-2021 10:08 - last edited on ‎02-11-2021 05:21 by Fitbit Moderator

Hello everybody. 

I have for Christmas a Fitbit Sense from my Husband received and I am wearing it from less than 2 months almost every day and today I've seen I have already an ugly scratch on screen.

It's this normal because I've known it las a Gorilla glass 3 and this should be resistant.  

Thanks

 

 

Moderator edit: updated subject for clarity

 

 

Best Answer
0 Votes
1 REPLY 1

‎02-11-2021 05:20

‎02-11-2021 05:20

Hi @Iolanda-Ramona, welcome to our Fitbit Community. I totally understand how you feel about the scratch that appeared on the screen of your Fitbit Sense.

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to review your case and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes