help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense, cracked display

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-09-2021 13:34 - last edited on ‎02-11-2021 05:32 by Moderator Alum

‎02-09-2021 13:34 - last edited on ‎02-11-2021 05:32 by Moderator Alum

I had my Fitbit Charge for over 4 years.  We're there some minor scratches, yes, but it was also dropped many times throughout the year and never a crack.  Decided to upgrade to the sense and within the second week a cracked screen.  Purely grabbing it off the edge of the bath tub and not having a firm grasp.  Couldn't of been more than 2 to 3 feet and now a cracked screen.  I can confirm I will not buy another product from Fitbit if this I how they stand behind their product.  I bought the sense from the experience I had with the charge.  Clearly the sense was not made any where near the standards as past products.

 

 


Moderator edit: format

Best Answer
1 REPLY 1

‎02-11-2021 05:31 - last edited on ‎12-20-2024 06:42 by Fitbit Moderator

‎02-11-2021 05:31 - last edited on ‎12-20-2024 06:42 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums @Wahoo53. 

Thank you for sharing this information about what you've been experiencing with your Sense watch. 

It seems that you already got in touch with the Customer Support team for further assistance with this, they will let you know how to proceed. 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes