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Fitbit Sense is not charging

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‎08-13-2021 07:48 - last edited on ‎08-13-2021 08:48 by Fitbit Moderator

‎08-13-2021 07:48 - last edited on ‎08-13-2021 08:48 by Fitbit Moderator

Hi.  Bought my sense last October. A month ago it stopped charging. Cleaned as instructed. Bought new chargers. Nothing. I’d like a replacement. I like the watch but can’t  keep throwing money into a defective device and it didn’t last a year. Please respond. Thanks!!

 

 

 

Moderator edit: subject for clarity

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‎08-13-2021 08:51

‎08-13-2021 08:51

Hello @SallieMIA. Welcome to the community forums. 

 

I'm very sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since you've followed most of the troubleshooting steps suggested in this link, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. In addition, I've moved your post to the Sense board to keep our forums organized. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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