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Fitbit Sense is not holding a charge

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‎07-23-2021 18:51 - last edited on ‎07-23-2021 19:44 by Fitbit Moderator

‎07-23-2021 18:51 - last edited on ‎07-23-2021 19:44 by Fitbit Moderator

I've been having issues with my Fitbit sense not holding a charge. I have turned off the auto sync, I do not have calls or texts coming to my Fitbit and I have the original clock face on my sense. I don't know what to do. It also does not notify me before it dies, then if it is counting steps it won't sync to my phone. Please help! 

 

 

Moderator edit: subject for clarity/format 

 

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‎07-23-2021 19:48

‎07-23-2021 19:48

Hello @Ashsze2008. Welcome to the community forums. 

 

Thank you very much for the detailed information and for any step you've followed prior to posting. At this time, I've noticed that you have tried to contact us twice through chat, but your chats got disconnected while our Support Team was providing information and assistance. In this case, if you encounter any connection issue, I recommend reaching out over the phone, but take into consideration that phone wait times have been a little bit longer than normal. Click here to get connected. 

 

Please make sure to let them know that you contacted us before and mention the steps you've followed and the information they provided, this way they can continue assisting you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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