help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense swipe function not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-23-2021 19:27 - last edited on ‎07-23-2021 20:41 by Fitbit Moderator

‎07-23-2021 19:27 - last edited on ‎07-23-2021 20:41 by Fitbit Moderator

I am having similar problems, when I try swiping my screen it won’t move, it only shows the clock. It will still vibrate when I get calls and texts but other than that nothing. I have tried restarting it multiple times but nothing seems to be working.

 

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎07-23-2021 20:40 - last edited on ‎03-24-2025 10:41 by Fitbit Moderator

‎07-23-2021 20:40 - last edited on ‎03-24-2025 10:41 by Fitbit Moderator

Hello @Kailynnjane22. Welcome to the community forums! 

Thank you very much for the detailed information and for the troubleshooting steps you've followed prior to posting. Since restarting your Fitbit Sense didn't work, I recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

Also, please make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. On a side note, I've moved your post to the Sense board to keep our forums organized. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer