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Fitbit Sense is stuck on logo screen

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‎03-07-2024 15:48

‎03-07-2024 15:48

My fitbit sense is stuck on the logo screen. I have tried holding the button until it vibrates and the screen restarts but it never gets past the logo. 

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‎03-07-2024 21:32

‎03-07-2024 21:32

Hi @mshellie7 - unfortunately it seems the watch has a fault, possibly s software bug. It can be replaced if under warranty.

 

Author | ch, passion for improvement.

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‎03-10-2024 22:42

‎03-10-2024 22:42

If you are under warranty get it replaced and if given the an opportunity go for another device.

 

There's a known issue with sense. Lot of people have lost their device because of the software glitch. Fitbit doesn't address the issue.

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