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Fitbit Sense isn't receiving text Notificatios

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‎02-19-2021 11:33 - last edited on ‎02-19-2021 11:37 by Fitbit Moderator

‎02-19-2021 11:33 - last edited on ‎02-19-2021 11:37 by Fitbit Moderator

Just received my new Sense.

 

Set up was easy but as my Versa no Notifications!!!! WHY!!!!

 

Just spent over $300.00 hoping that Fitbit had fixed this problem also thinking maybe my Versa was old and needed a new and improve Fitbit (Sense).

 

Iv'e spoken to three customer service agents and nothing!

 

This gadget is going back... I am truly disappointed! I really really wanted to LOVE the Sense!

 

I've deleted the app, re-paired, Factory reset on the watch, checked notifications....etc, etc!

 

 

Moderator edit: subject for clarity 

 

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‎02-20-2021 11:40

‎02-20-2021 11:40

I never had a Versa but I did have an ionic. I have always found the notifications a bit spotty (although much better on the sense then on the ionic). As long as I have the fitbit app running on my phone, and I am in bluetooth range of my phone I get my notifications. If I close out the app then no notifications. Not sure if this helps or is acceptable for you. It is good enough for me. 

 

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