Fitbit Sense isn't working

[jphillips]

Fitbit sense is less than 6 months old and won't turn on. I was having issues a month after I got it and started a return to which no one followed up with me, now it isn't working at all. They are selling these things at 200 to 300 dollars a piece and they must be used and refurbished because it started having issues so soon. Then when you need help you are lost by the Fitbit company and ignored. 

[FredCTW]

Have you tried sending them an email?

[SunsetRunner]

Hello @jphillips 

I can provide you with the link to Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. You can call them directly at 877-623-4997

😉 I hope this helps and gets you restarted on your return process 

[Guy_]

Hi @jphillips - often this is a simple changing issue. Have a look at things to do to resolve it.

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