help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense just stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2021 06:59 - last edited on ‎08-25-2021 09:31 by Fitbit Moderator

‎08-25-2021 06:59 - last edited on ‎08-25-2021 09:31 by Fitbit Moderator

Hello there,

My Fitbit sense just stopped working 1 hour after charge. I bought it in may. What should I do?

Thanks

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎08-25-2021 07:22

‎08-25-2021 07:22

This happened to me last week. After 3 days, it came back on showing 2% life left. I placed it on the charger and since then been working fine.

Best Answer

‎08-25-2021 09:34 - last edited on ‎11-28-2024 07:20 by Fitbit Moderator

In response to lablover55

‎08-25-2021 09:34 - last edited on ‎11-28-2024 07:20 by Fitbit Moderator

@Dgedgeur It's good that the community is growing! 

Please try restarting your Fitbit Sense by following the instructions in this help article. @lablover55 thank you for sharing your experience with us and happy to hear that your Sense is working fine.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎08-25-2021 09:54

In response to AlvaroFitbit

‎08-25-2021 09:54

I tried that already and it doesn't work. It like the watch's battery is empty, but I charged it today before it stopped working.

Is there an other option?

Thanks

Best Answer
0 Votes

‎08-25-2021 13:10

‎08-25-2021 13:10

Mine will die even on charger. Reset no longer works. I have to plug into my usb on laptop to get it to come out of its 0% stupor. The first two times the “Vulcan.exe” popped up and it started working and charging. This last time that didn’t happen. I held the reset buttons until Fitbit logo showed up while connected to laptop. It charged however syncing no longer corrects the time. It is exactly one hour behind my Eastern time zone.  I should have sent it back when it happened the first time and Fitbit could not explain the whole Vulcan.exe thing. Still may go back as it is less than a year old. 

Best Answer
0 Votes