Fitbit Sense keeps restarting

[Kgangwi]

Hello! I just got my Fitbit sense today and got it all set up. Now it just keeps continuously restarting on its own. It won’t stay on for more than 10 seconds if left alone before restarting. 

so far I’ve tried

1. disconnecting it and reconnecting it to my phones Bluetooth.

2. Uninstalling and reinstalling the app.
3. And factory restring the Sense. 

any other suggestions? Thank you. I can’t use this watch if it keeps this up.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kgangwi.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

Have a nice day!