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Fitbit Sense loses charge with 1 hour

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‎08-20-2021 23:37 - last edited on ‎08-21-2021 05:03 by Fitbit Moderator

‎08-20-2021 23:37 - last edited on ‎08-21-2021 05:03 by Fitbit Moderator

My fitbit sense charges to 100 percent then looses charge within an hour to 0 percent

 

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎08-21-2021 02:11

‎08-21-2021 02:11

Hi, @Chook46, welcome to the community, may I draw your attention to this article Why isn't my Fitbit device's battery charging? If these suggestions do not take you forward follow the advice and contact "Customer Support" here. I recommend you use the chat facility or phone for a prompt response.

Cheers 

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎08-21-2021 05:05

In response to Gr4ndp4

‎08-21-2021 05:05

Hello @Chook46. Nice to see you around! @Gr4ndp4 It's great to see you around and thanks for your input! 

 

@Chook46 Thank you for the detailed information. At this time, I was able to see that you reached out to our Support Team and they have provided information and assistance. If you still have additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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