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My Sense will not charge and dies quickly

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‎08-20-2021 14:24

‎08-20-2021 14:24

I've been gifted my Sense around November of 2020 and had great battery life up until about 3 months ago. I do not have automatic syncing on anymore (so I can save battery life), I keep my display off majority of the day, and I really only intentionally use my sense for about 1.5 hours/day for my workouts. My sense now dies within 24 hours and takes about 2-3 days to charge, and it never hits 100%. I have cleaned the fitbit and charger it came with, I changed the outlet that I use, and I tried plugging the charger into numerous ports - nothing is working. Please Help!

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‎08-20-2021 20:24

‎08-20-2021 20:24

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-21-2021 05:30 - last edited on ‎02-21-2024 07:39 by Fitbit Moderator

In response to Odyssey13

‎08-21-2021 05:30 - last edited on ‎02-21-2024 07:39 by Fitbit Moderator

Hello @Anuhea22. Welcome to the community forums. @Odyssey13 Nice to see you around and thanks for your input. 

@Anuhea22 Thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I was able to see that @Odyssey13 advised you to contact our Support Team for further assistance. If it was the answer you were looking for, I'd recommend marking that answer as the best answer. By doing this, other users with a similar inquiry will find a faster response. 

Wilson M. | Community Moderator, Fitbit.
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