Fitbit Sense not syncing over mobile network with the latest iOS update

[Marcel0802]

My sense dosn’t sync over network anymore only over wifi latest edition of ios on my phone can someone help me

Moderator Edit: Clarified subject

[lablover55]

Is your bluetooth on? Do you get any error messages? From what you wrote..it seems you have an apple phone?  

[Marcel0802]

Yes the bleutooth is on, the error message is no internet but the internet is on it only syncs on wifi. And yess it’s an apple with the latest software

[Clove6060]

I’m running the latest iOS 15 and have not had any issues.

Here is some wifi and network articles that may help.  

https://help.fitbit.com/articles/en_US/Help_article/2249.htm

https://help.fitbit.com/articles/en_US/Help_article/2233.htm

[Marcel0802]

Sorry that dosn’t help by wifi it syncs but not by the normal internet connection then it says there is no internet but the internet is on in my phone

[lablover55]

maybe you are not connected.. 

[Marcel0802 · Accepted solution]

Found the problem private transfer was on 2 the icloud. Thanks for your help everyone 

[lablover55]

'private transfer'?  The icloud shouldn't be part of the sync..or do you mean, you were in the middle of a data transfer to the cloud?

[Marcel0802]

Yes private transfer is a beta version on ios15 i turned it off and he did it again.

[Sweetestmoonuk]

I have a similar issue and have to reboot phone and sense to get it synced every now and then 

[Marcel0802]

I turned off the privat sync and i think that the problem is solved

[AlvaroFitbit]

@Marcel0802 Thanks for stopping by!

Happy to hear that you were able to resolve your issue and thank you for sharing what you did to fix it as it may help other members in the same situation.

@lablover55 @Clove6060 thank you for sharing your input and helping in this thread.

@Sweetestmoonuk if your tracker isn't syncing then please check this help article for additional guidance.

Hope this helps.

[lablover55]

ah..interesting..