Fitbit Sense not syncing

[FBJ1969]

So I am on my 3rd, count them, 3rd band new sense. I got one for Christmas and it's now January 17th...and I am so over the Sense. It will not sync on any of my devices no matter what I do. Am I the unluckiest person in the world or is there a serious problem with these things? I have jumped through all the hoops of uninstalling the app, each and every device, blah, blah, blah. Nothing works!! I switch it to my charge 3...and that works like a charm! Is it truly just me?

Moderator Edit: Clarified subject

[Guy_]

Gosh it seems you are very lucky to have 3 new watches in 3 weeks, that must be a record!

Can you identify what phone you have?

Also did you manage to add any watch to your Fitbit app, current one included?

[WilsonFitbit · Accepted solution]

Hello @FBJ1969 Welcome to the Community Forums! @Guy_ Your input is very appreciated!

I was informed by Support Team that you contacted them and they provided assistance. I suggest you to please reply back to your case for further assistance or if you have any questions about the outcome of your case. 

Have a great day! 

[Gonebye]

Me too!  Spent about 2 hours working on it. It worked for maybe 2 weeks and won’t sync. Done all the steps, I even lost all my Fitbit data I have accumulated thru the years—- trophies, etc... returning my Sense.  What an epic fail. Going back to my old versa lite.  I’ve done what I can and I truly not recommend this product AT ALL.

[WilsonFitbit]

Hello @Gonebye, welcome to the community forums! Thank you for the information and the troubleshooting steps you've followed prior to posting! 

I'm very sorry for the experience and thanks for taking the time to report the inconvenience! I believe you've followed these troubleshooting steps. If you still have your Sense, we may still look for other workarounds to get it back on track. 

So, if in case you already unpaired your Sense from your Fitbit account, it is recommended to try to set it up again by following the tips here or Why can't I set up my Fitbit device?

See you around.