Fitbit Sense not syncing

[sturgeonsRcool]

Firbit Sense is constantly not syncing with my phone. And when I try to reconnect it to Bluetooth it doesn't work. I've tried restarting the watch, restarting the phone, restarting the app, logging out and logging back in, and uninstalling the app and installing it again. Eventually it'll start working after I try some combination of the things mentioned above. But a few days later I have the same issue all over again, and I have to srt all my settings again everything this happens. I don't know what to do anymore. 

Any advice? Thanks! 

[Guy_]

Hi @sturgeonsRcool  - often there are simpler solutions, especially for Android phones, but first make sure there are only 2 Bluetooth devices on, your watch and phone.

Logout of the Fitbit app

In Android phone Settings *

• Apps
• Fitbit
• Storage - clear cache [not data]
• Force Fitbit Stop [though it doesn't seem to fully]

• Log back in to the Fitbit app
• pull down to start a refresh, a green line at the top should start
• go to the phone home screen without closing the app
• click on the sync popup to pair and link the watch, and then sync

If this doesn't work remove the Sense entry in the phone's Bluetooth, restart both watch and phone and try again

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

see also Why won't my Fitbit device sync? 

Check that battery saving is not enabled on the phone to allow it to run in background all the time. This will reduce it disconnecting in the first place.