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Fitbit Sense not working after swimming

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‎10-16-2021 18:00 - last edited on ‎10-17-2021 08:43 by

‎10-16-2021 18:00 - last edited on ‎10-17-2021 08:43 by

Hello, I bought my Fitbit sense 8 months ago. 4 days ago I went swimming and some hours later the device just stopped working, I charge it again and after few min showed 0% battery. I charged again and then after few min the Fitbit logo shows blinking and goes dark again. Bottom line it hasn’t worked that last 3-4 days. I’ve read that this is not that uncommon among the Fitbit community but I read and there is no proper explanation or solution provided by the moderator. I’m so annoyed that the device is sold as premium and with waterproof capabilities (even for swimming), and actually after just one swimming session it got damaged.

 

is there any official position by Fitbit on this topic?

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎10-16-2021 18:01

‎10-16-2021 18:01

And as a remark, the swimming session was less than 45 min

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‎10-17-2021 08:43 - edited ‎10-17-2021 08:44

In response to Alex_Roman189

‎10-17-2021 08:43 - edited ‎10-17-2021 08:44

Welcome to the Fitbit Community, @Alex_Roman189.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I recommend trying the following:

 

1. Check our troubleshooting tips in Why isn't my Fitbit device's battery charging?

2. Remove your watch from the Bluetooth settings on your phone.

3. Reboot your phone.

4. Keep your watch connected to the charging cable. 

5. Open the Fitbit app, tap on your profile picture > Set Up a Device.

6. Choose your watch from the list and follow the onscreen instructions.

 

If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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0 Votes

‎10-25-2021 01:52

In response to LiliyaFitbit

‎10-25-2021 01:52

Hello,

Nothing that you provided really helped. I am trying to contact someone by chat but it is not possible. I am really frustrated because of this topic. How can I get someone from service department to support me?

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‎08-28-2022 23:46

‎08-28-2022 23:46

I have the same problem. and I have already contacted support team and they didn't give me any useful solution.

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0 Votes

‎08-28-2022 23:48

In response to LiliyaFitbit

‎08-28-2022 23:48

I have the same problem. issue number: 46502785. Your support team answer me: "Unfortunately, your product doesn’t meet the replacement requirements of our warranty policy."

So how can i fix the problem and repair my watch?

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0 Votes