Fitbit Sense replacement

[rfiddips]

Fitbit Customer Care Purchased Fitbit Sense through flipkart on Aug 8th, 2021. It stopped working. Fitbit Customer Support Services are acting like they may do replacement as per their sweet time. 

I am writing email and no response. 

I thought to buy its premium device but it seems my decision was absolutely wrong.

Moderator edit: updated subject for clarity and removed personal information. 

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[AndreaFitbit]

Welcome to the Fitbit Commuinity, @rfiddips and thank you for your advise @Odyssey13. I'm sorry to hear about your Fitbit Sense replacement. 

I checked and updated your case that was updated today. You should receive an update on these days.

Keep on visiting the forums. 

[rfiddips]

I am still waiting and no communication, In case of 12 months of warranty, if a buyer needs to remain without watch for 1-2 months then what is the use of buying the device. One month will be completed in next 8-10 days. Yet replacement shipment has no confirmation.

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you haven't received replacement shipment confirmation @rfiddips. 

I checked your case again and the person that is in charge of it was informed about your call. You should receive a reply with an update. 

I understand how frustrating this could be, we don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums. 

[rfiddips]

This is now Oct 6th, 2021. I am yet to receive the information about my replacement shipment. It is highly unprofessional from Fitbit. Made worst decision to buy Fitbit sense. There is a limit of wait.

[AndreaFitbit]

Thanks for getting back to us and I'm sorry to hear you haven't received information about your replacement shipment @rfiddips. 

I noticed that you already wrote to our team and that they are working on it. 

Thank you for visiting the forums. 

[m-umar]

In my experience it takes between 4-5 weeks to get the device replaced which is, of course, not ideal. It may take longer now due to the delays caused by the rush of festive season. The processes at the Fitbit (Google) end needs to be changed/tweaked to speed up the process of to provide timely resolutions to the incidents especially replacement process.

Yes warranty period doesn't extends while you're without your device by not any fault on your behalf. and it sucks.

[rfiddips]

So How many days does this process take?

Is it a week or a month or a year?