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Fitbit Sense replacement

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‎12-22-2021 05:39 - last edited on ‎12-22-2021 13:19 by Fitbit Moderator

‎12-22-2021 05:39 - last edited on ‎12-22-2021 13:19 by Fitbit Moderator

I bought a new Sense which only worked for a week, after a battle taking another week,  it was agreed that I would be sent a replacement watch once I returned the original.  All this has taken a further 3 weeks without a watch. What arrived today was a  pebble, a strap and a charger, all loose not in a box, no paperwork or guarantee.  On calling to explain I was expecting a new watch in the original box, suitable to be given as a gift, I was told it was up to the warehouse what they sent and refurbished was ok! Surely it is illegal to sell something as new then provide a pre used item? 

 

 

Moderator edit: updated subject for clarity. 

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2 REPLIES 2

‎12-22-2021 08:58 - edited ‎12-22-2021 09:09

‎12-22-2021 08:58 - edited ‎12-22-2021 09:09

@JulesE55   Community Council members aren't Fitbit employees.  We are knowledgeable volunteers who enjoy helping others.  I was merely providing a link.  I think I give great presents.

 

I am very happy to know that you got a refund.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎12-29-2021 16:38

‎12-29-2021 16:38

Sorry @JulesE55 please read the warranty linked to below. The conditions and replacement options are spelled out. 

As for the warranty, it also is stated in the warranty linked to below. The rest of the original purchase or 3 months which ever is longer. 

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