help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Sense runs out of power within 2 hours.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2022 12:04

‎07-21-2022 12:04

help! my fitbit Sense runs out of charge within 2 hours, syncing no longer works when it is charged. There is an update open but it is not fulfilled, every time I get a message that it fails. There have been problems since then. What should I do... I don't know anymore.

Best Answer
0 Votes
1 REPLY 1

‎07-21-2022 18:04

‎07-21-2022 18:04

To get the device updated to the last firmware, the best way is to reset your Sense to factory settings.

Swipe left on the clock-face-> Settings ->Swipe down - Tap "About Sense" -> Swipe Down -Tap Reset to factory settings

 

OBS! You have to unpair the Sense in the app: Tap your profile at the top left -> Tap the Sense picture -> Tap the trash can icon in the top right corner.

 

Follow the instructions for setting up a new device

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
Best Answer
0 Votes