Fitbit Sense screen goes black and won't charge

[PeppeBjorn89]

Hi there , brought a Fitbit sense for a trip starts on December and after a week the scree. Goes black and the signal of empty battery appears in my phone , no way to charge , and a poor support from Fitbit.com I try to contact them so many times and never works 

bottom line I ending using my Fitbit surge which I purchase in 2012 and still works , so tomorrow I will take the Fitbit sense and return to Best Buy , I thought you guys from fit bit make something better that the old ones 

And still can’t contact with them , a company like them They should install a hotline so customers can call and get answers 

Moderator edit: subject for clarity/format

[DramaQueenDiva · Accepted solution]

Hi @PeppeBjorn89,

There is a hotline you can use, and I believe it's on the "Help" site (link is at the bottom of this page).  It's open 4PM to 9PM PT Monday through Friday.

[PeppeBjorn89]

The experience with customer service was excellent , very professional and help me a lot 

thank you and beside the good product you guys build the customer service is the best reputation for any business 

thank you , thank you 

Peppe Bjorn Arce 

[WilsonFitbit]

Hello @PeppeBjorn89. Welcome to the community forums! @DramaQueenDiva It's great to see you around and thanks for great input! 

@PeppeBjorn89 Thank you for the information and for the troubleshooting steps you've tried prior to posting! I'm now glad to hear that our Support Team was able to help you and thanks for your great feedback! 

Have a great day! 

[Fabimckay]

I have the same problem , what did u ended up doing? What was the problem. My watch is black and do not do anything. Thanks

[WilsonFitbit]

Hello @Fabimckay. Welcome to the community forums!

Thank you for the information. I was able to see that you have reached out to our Support Team and they have provided assistance. If you still have additional questions or if you require further assistance, I recommend updating your case and they will continue working on your case. 

Have a great day.