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Fitbit Sense screen non responsive

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‎05-25-2021 20:06

‎05-25-2021 20:06

Have had my fitbit sense since October 2020 and a few days ago it stopped responding to any swipe or tap. I tried the reset of holding the button down for 10 seconds and 15 seconds. I did that reset about 5+ times with no change. I can't factory reset it because you have to swipe to setting on your watch and tap factory reset, all of witch I cannot do.  I have also stopped receive all notifications: call, text, calendar etc.. On top of that, when the screen issue started my fitbit's battery life now only lasts 10-12hrs. What is going on here? 

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2 REPLIES 2

‎05-26-2021 07:22

‎05-26-2021 07:22

Hi @SharMander,

 

I would contact Support (click here ) and ask for a Battery Test.  Something is wrong with your battery and they can help you figure out what it is once the test is administered.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-26-2021 13:53

In response to DramaQueenDiva

‎05-26-2021 13:53

Support can give instructions on how to do a factory reset, but I don't think it will help. 

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