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Fitbit Sense screen was accidentally smashed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-09-2023 07:51 - last edited on ‎09-10-2023 08:05 by Moderator Alum

‎09-09-2023 07:51 - last edited on ‎09-10-2023 08:05 by Moderator Alum

My Fitbit screen was smashed against a wall and after the battery died it would not re charge.  It is out of warranty and i need a letter from Fitbit so that i can claim for the damages from my insurance company.

 

Please assist urgently.

 

Moderator edit: format

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3 REPLIES 3

‎09-09-2023 08:30

‎09-09-2023 08:30

Hello @FAYMOR and welcome to the Community.  This is a user to user help site.  Please contact Support for the information you need.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-10-2023 03:35

In response to LZeeW

‎09-10-2023 03:35

Dear Fitbit



I just wish to get a letter from Fitbit for my smashed screen on my Fitbit
Sense, which is now out of warranty.



I need a letter for my insurance company, stating that as a result of the
smashed screen, the mechanism in the watch cannot be repaired.



Please, please assist me.



Regards,

FAY MORISON
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‎09-10-2023 06:23

In response to FAYMOR

‎09-10-2023 06:23

@FAYMOR   You can't get the information you need from this site.  You must contact Support.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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0 Votes