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Fitbit Sense suddenly died

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‎07-31-2021 15:48 - last edited on ‎08-06-2021 11:02 by Fitbit Moderator

‎07-31-2021 15:48 - last edited on ‎08-06-2021 11:02 by Fitbit Moderator

Hello.

 

My Fitbit Sense died suddenly after only 6 months of use. Is there any way to fix it? It is a bit expensive to have to replace it after only 6 months... Thank you for your help!

 

 

 

Moderator edit: format

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4 REPLIES 4

‎07-31-2021 20:35

‎07-31-2021 20:35

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-06-2021 11:06

In response to Odyssey13

‎08-06-2021 11:06

Hello @isasense. Welcome to the community forums! @Odyssey13 It's nice to see you around and thanks for your input!

 

@isasense Thank you for the detailed information. At this time, I was able to see that you were able to contact our Support Team and they provided information and assistance. If you still have any additional questions or inquiries about the outcome of your case, I recommend replying back to them and they will be more than glad to continue assisting you. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer

‎08-25-2021 13:24

In response to WilsonFitbit

‎08-25-2021 13:24

Thank you very much!

I returned my Fitbit Sense but I haven't heard back yet 😞

Sent from my mobile device
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‎08-27-2021 05:37 - last edited on ‎02-21-2024 07:26 by Fitbit Moderator

In response to isasense

‎08-27-2021 05:37 - last edited on ‎02-21-2024 07:26 by Fitbit Moderator

@isasense Thank you for your reply. 

I'm sorry for any inconvenience caused. At this time, I was able to see that you updated your case with our Support Team and they should get back to you with more information shortly. Nevertheless, if you don't receive an update within the next 5 business days, please contact our Support Team over the phone and explain that you already have a case number, this way they can review your case and provide further assistance. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
Best Answer