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Fitbit Sense touch screen is not redacting anymore.

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‎09-30-2022 18:50

‎09-30-2022 18:50

Hello, my Fitbit Sense device screen came off. I put it back on and now the touch screen is not reacting to my touches at all. I rest my device a couple of time but all to no avail. I have display but it doesn't response to my touch. I called the support and I was told that my device is not under warranty and there is nothing they could do to fix this issue. Has anyone encountered this issue and how did you fix it?

 

Thank you!

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‎10-01-2022 06:28 - edited ‎10-01-2022 06:29

‎10-01-2022 06:28 - edited ‎10-01-2022 06:29

Try putting it on the charger when resetting.

 

You may also want to consider resealing the face to the body with an electronics glue. Good Luck

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎10-01-2022 07:04

In response to Clove6060

‎10-01-2022 07:04

Thanks for the suggestion. I tried resetting the device while it was charging but, that didn't work. The device has been reset successfully but, the scree is still unresponsive.

Thank you,
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