Fitbit Sense turned off randomly and does not start

[Ana.e]

I have had my fitbit for around 2 years. Up to now it has worked perfectly well I love it. Today I charged it, and around 30 after it was completely charged it just randomly turned off and I am not able to turn it back on. I tried several things, including customer service and connecting it back to the charger, but it's still the same. Customer service said they would file it and get back to me in w3 hours. I was wondering if anyone else has had this problem and how were you able to resolve it. Thank you.

[Asasweden]

Mine get black today..cant recharged..just black..mine is bearly 2 years...I 

[SunsetRunner]

It is unbelievable! So many people with the same problem!!

Today I received a reply saying they can do nothing because my country I am
now is not covered by warranty – but I did buy at US. Anyways.. almost 2
years, there is no guarantee anyway.

After 10 years using FitBit I giveup and I am saying goodbye to the brand.
It is not the first time something like that happened so… once you
understand but repeatedly is unacceptable.

Hope you all can fix your smartwatches.

Happy holidays!

[Rtbarker]

Same thing happened to me. Stopped working for no reason and only showing Fitbit logo. 

[remwil]

Same here....  Fitbit logo screen

[Rtbarker]

Apparently there are more of us then I expected. They should look at what caused this and if there is anyway to correct it.

[Snowfalling]

Same here.  It randomly turns itself off.  I used to be able to force-start to bring it back.  But it doesn’t work anymore.

[Spis]

Samma sak hände mig i morse..har fungerat såg gott som felfritt i drygt 6 månader. Men nu svårt och går inte att göra något. Laddade för nån dag sen. Enl. Appen har den 87%

[AnnieKit]

Woke up this morning and mine isn’t working, how bizarre and frustrating ! It’s probably about 2.5 years old, I guess l’m buying myself an early Christmas present. 

[TurkishPF]

Same here too... Charge says 0%, won't charge at all now, and all I was getting was the FitBit logo.  It is a few months out of warranty so according to the other comments, Fitbit will likely only offer a discount for another.

[Deco86]

I have the same issue! Got the discount but I’ve lost faith in the brand! Clearly a common issue.

what brand is everyone going to? 

[Stacyc23]

Same thing happened with mine yesterday! It was working just fine all day, had at least 80% battery and then right before bed I couldn't get the screen to turn on and the side button wouldn't vibrate when I pressed it. Tried all the ways to reset it, left it on the charger through the night and still nothing. How can all these devices just stop working over the last few months? This one was a replacement for the Ionic that I had that was recalled. Seems like they need to do the same with the Sense. 

[LissaH]

Same here. On holidays in a different country. Went dark. Then logo showing an vibrating while trying to reconnect with phone. Now nothing.  

Is this Google tryingvtobfetbusvto ipgradecto their new watches?

[Udall]

Have you tried a hard reset? Press left side of watch, hold down button till you see the startup logo. It happened to me. 

[Udall]

Try hard reset, left side of watch hold down till you see the start up logo

[Dblair2009]

That doesn't work.  It is 100% non-responsive.   Side button doesn't work, screen doesn't work and when I tried to charge it, it only heated up.  

[Bigdaddy43]

Mine has frozen on fitbit logo. I think I am done with fitbit, I just
don't have any luck to keep it working, it's service is just too
inconsistant

[Brit007]

. Last tuesday, the 12th, I took my Sense off charge that morning on a full battery, went to work, all was well until at the end of my 10.5 hour shift I noticed the clock face was black. Went home and tried pushing buttons, trying to sync , restart it, change clock face. I’ve tried everything. It’s on, the green light is on on the back of it, you can feel the vibrations when you push the buttons, it will sync to my phone, but the screen is black. 

I noticed just now the day the screen went black is the same day the update happened. I’m not sure if that’s a coincidence or a link to the problem?

[SunsetRunner]

Seems it is happening very often after update but Fitbit does not take responsibility.

As I decided to no longer use/buy Fitbit I will leave te community.
To many posts for the same problem and still they do nothing about it.

They already answers me saying my watch is out of warranty so they are not responsible. Clearly it was the latest update but… they are not responsible.

By to all hope you can fix or have it replaced.

Happy Holidays

Atenciosamente,
Maria Izabel Montenegro

Enviado do meu aparelho móvel

[fimion]

It sounds like fitbit is bricking people's sense watches to force them over to newer hardware.

Guess i'm taking the bait, i'll be switching to an amazefit.

Dear fitbit folk, please stop bricking people's hardware.

[Brit007]

I agree. This is the first time j e experienced anything like this and I’ve used fitbits for years.

I spoke with customer service last night and now that I’ve realized the update is most likely the problem I’m stuck with a watch that doesn’t work, with no support from Fitbit reps, and I’m forced to buy a new one. 
I’ve decided I will go with apple. I have an iPhone anyway.